Q: So Steven. You are a Regional Manager with Future. Tell us a little bit about your background and your position at Future.A: In my previous career, I was in restaurant management. I'd started doing residential termite protection treatments as a side job and then, joined Future in 2000. We started as a termite prevention company back in those days. Today, I'm responsible for the day-to-day operations of Future's Pest and Termite Control Division.
Q: How does a typical day start for you?
A: Every morning, I get together with all of our pest control specialists before they go out for the day.
Q: How does that work?
A: I meet with each technician individually to address any concerns or questions he has regarding his calls for the day. We also have a team meeting that's sort of like a pep rally.
Q: A meeting that's like a pep rally? How so?
A: It's an opportunity for each team member to be recognized for achieving positive results in front of his colleagues.
Q: What is the benefit of this?A: It creates a positive and motivated work force. We believe it's one of the reasons Future is excelling in the pest control industry.
Q: That's right. Wasn't Future named one of the top 100 Pest Control Companies in the United States?
A. Yes. That is correct. And we have our customers and loyal employees to thank for that success. We have a lower turnover rate than other pest control companies.
Q: Excellent. What else happens during these meetings?
A: Team members also share information and we provide ongoing education in order to continually improve our technical knowledge and customer service skills.
Q: Do you see it making a difference with your customers?
A: Definitely. I got a call just the other day to tell me how polite one of our technicians was and how much the customer appreciated our service.
Q: You seem to take pride in your company. What makes Future Services, Inc. truly special do you think?A: We're a very honest, caring company and enjoy solving our customers problems.
Q: What are you looking to improve at Future?
A: We're always looking for ways to do things more efficiently and better. We break things down into steps so as to make sure we always do the best, most complete job possible without taking any shortcuts.
Q: Explain what you mean by steps.
A. Sure. Every service we do at Future has a process of steps. For termite service, it's 4 steps. For lawn care, it's 8. For quarterly pest prevention, it's 7 and so forth. If we find we need to add steps, we do.
Q: Speaking of steps, what's the next step for Future?
A: We continue to grow and add new locations to serve our residential and commercial customers as their needs dictate. We look forward to whatever the future brings.
